Member Support Specialist

Redwood City, CA

About Us

One Medical is a primary care platform challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to radically transform healthcare, which means tackling the frustrations of everyone involved — from patients and providers to employers and health networks. 

Across the country, our members enjoy seamless access to comprehensive care at more than 90 locations across thirteen cities (and counting!) as well as 24/7 access to virtual care powered by intelligent uses of technology. In addition to a direct-to-consumer membership model, we work with more than 7,000 companies to provide One Medical health benefits to their employees.

On January 31, 2020 we marked a milestone with our public listing on Nasdaq, but our work is far from over. As we continue to grow and broaden our impact, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

One Medical Member Support Specialists are the masters of the healthcare maze. As a Member Support Specialist you’ll ensure our members are connected with appropriate care channels and the information they need in order to successfully navigate their care journeys. Reporting to the Office Manager and partnering with our providers, phlebotomists, and other non-clinical departments, you will be an integral part of our diverse primary care team, embrace our culture of feedback, and contribute to constant improvement both on a local office level and as a part of your larger district. You will use a growth mindset to navigate the rapidly changing technology and workflows that keep us on the forefront of modern day healthcare, all while providing best in class, human-centered care to our members. 

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback, growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. 

What you'll likely work on:

  • Create best in class, meaningful member experiences for our patients in person, over the phone, and through messaging.
  • Act as a guide for our members as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management 
  • Support in-office and virtual providers with administrative tasks related to things such as medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, and specialists.  
  • Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and complete daily work
  • Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces

What you’ll need:

  • At least 1 year of experience in high touch customer or patient facing roles  
  • Strong written and verbal communication skills 
  • Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams (additional experience with remote teams a plus) 
  • A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges 
  • Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously

Benefits designed to aid your health and wellness:

Taking care of you today

  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental and Vision plans
  • Free One Medical memberships for yourself, your friends and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • Competitive salary: starts at $22.50/hour

Protecting your future for you and your family

  • 401K match
  • Opportunity to participate in company equity programs
  • Credit towards emergency childcare
  • Extra contributions toward maternity and paternity leave
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full time position (40 hrs/week) with 8 hr shifts generally taking place between 7am-6:30pm based in Redwood City, CA.

 

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

Proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies.