Watch and wait is over: Employers are taking action

For 17 years, the Conference Board has hosted the Employee Health Care Conference in San Diego and New York. Hundreds of the nation’s top employers, health and welfare consultants, and healthcare vendors came together this year to discuss the challenges and opportunities in employer-sponsored healthcare — and there are plenty of both.

The official title for this year’s conference was “The Power of Performance and Engagement: Driving Health Care Value Forward,” but after two days of presentations and discussions by some of the healthcare industry’s most influential thought leaders and innovative employers, the unofficial title could have been “Watch and Wait is Over – Employers Taking Action.”  It was clear from both formal presentations and informal conversations that employers are done sitting back and waiting while their health care costs continue to rise.

Over the past few years, employers made incremental changes but did not seem interested in making big changes. Uncertainty over the election, the evolution of the Affordable Care Act (ACA), and other external factors likely contributed to this “wait and see” attitude. But if this conference was an indication of what is coming, 2017 will be the year of big, employer-driven change.

In healthcare, it’s common to see the biggest employers leading the way. This year, Disney’s Jeff Shapiro and Barb Wachsman made it clear that Disney is one company taking charge, choosing not to wait for anyone else to lower the cost or improve the quality of healthcare. From building their own custom provider networks in Orlando to proactively marketing their onsite clinics to requiring employees (even those in the PPO plans) to select a primary care provider (PCP), Jeff and Barb are championing big change in 2017 and beyond.

Instead of allowing employees to randomly access the healthcare system, employers are looking to control the downstream spend. As the availability and value of primary care providers declines, more employers are looking to do this with on-site and near-site primary care clinics to fill the primary care gap.

Other employers are looking more specifically at surgical and specialist spending. A handful discussed their utilization of second surgical opinion and doctor referral vendors to ensure that patients are getting appropriate care from high-value providers — with some employers actually requiring patients to obtain a second surgical opinion or face financial penalties. Employers are moving beyond raising deductibles and providing resources in the hope that employees can become more informed consumers of healthcare.

As we talk to large employers around the country, many were in the process of evaluating their medical carriers, pharmacy benefit managers (PBMs), and other major vendors, pushing for these partners to offer more value than ever before. In the last few years, most were not running large request for proposal (RFP) processes, focusing instead on adding smaller vendors that helped with niche conditions (e.g., diabetes, mental health). This year, though, the priority has shifted to making big changes.

In many of the presentations and keynotes, the speakers emphasized that it was up to the employers to drive the change necessary to fix healthcare. As Clayton Christensen wrote in The Innovator’s Prescription, waiting for the government, insurance carriers, hospitals, or others to fix the healthcare system is not an option. Employers are best positioned to make change happen and have the most to win or lose. After spending several days connecting with employers from leading brands, it is clear that many are seizing the opportunity to make those big changes.

Note: One Medical was one of the sponsors of this conference and presented a session on the power of primary care alongside benefits leaders from our clients, News Corp, PwC, Silicon Valley Bank and Jenner & Block.

Interested in learning more about One Medical for employers? Reach out to our team.