Prime members get a free membership trial

FAQ

1. Does a One Medical membership come with my Amazon Prime membership?

   No, One Medical membership is not included as part of an Amazon Prime membership, but can be purchased for an additional $9/mo for the first member and $6/mo for up to five additional members (an exclusive discount price for Prime members). Purchase terms apply.

2. I’m a current One Medical member. Can I take advantage of this offer?

   Yes, if you are a Prime member and already a One Medical member, you can apply these Prime savings to your existing One Medical membership. Go to health.amazon.com/prime and purchase the Prime One Medical membership(s). Then, log in to your existing One Medical account to update your membership. You will automatically get upgraded to this new Prime benefit and you will receive a prorated refund of your previously paid One Medical membership fee in 2-3 weeks. Your membership start and renewal date will be modified to reflect the date you purchased the new membership via Prime and future billing will occur according to the terms.

3. I’m not a Prime Member. Can I still purchase a One Medical Membership?

   Yes! You can join One Medical here.

4. Why is there a membership fee?

   The One Medical membership fee covers access to One Medical’s on-demand and asynchronous virtual care services. The on-demand virtual services are accessible through the One Medical app, featuring 24/7/365 on-demand video chats, secure provider messaging, “Treat Me Now” assessments for common health concerns, easy vaccine and medical record access, prescription renewals, and proactive reminders for follow-up care and referral needs.

   The Membership Fee is not a covered benefit under most health insurance plans.

   One Medical is dedicated to serving its community members, regardless of their financial means. Payment of the membership fee is not a prerequisite for receiving medical care in One Medical offices.

   Financial assistance is not applicable towards services rendered by outside facilities such as labs, specialist facilities, imaging facilities, etc. Learn more about options for accessing medical services at One Medical without payment of the annual membership fee on the One Medical website.

   Learn more about your options and financial assistance on One Medical’s website.

5. How do I add additional members to my One Medical Account?

   Once you've purchased memberships via Amazon you will be directed to create a One Medical account. From there, you can invite those 18 or older to create an account or, if you are a parent or guardian, create an account for children under 18. To invite additional members aged 18 and older to the membership, log in to your One Medical account and navigate to “Membership & Billing.” Under “Membership Accounts,” click “Add member” to send a membership invite. 

   If your One Medical membership is sponsored by your employer, check with your employer to see if they offer a One Medical membership for you and your dependents.

6. Can I cancel my membership at any time?

   Your membership continues until canceled. If you have purchased via Amazon, you can cancel at any time by visiting the Memberships & Subscriptions section in Your Account, choosing “One Medical Membership,” clicking “Manage Membership,” and following the instructions on the screen.

7. How is One Medical different from other doctor’s offices?

   We believe it should be as easy and enjoyable as possible to look after your health — and that informs everything we do. From same/next-day appointments that start on time to 24/7 on-demand care over Video Chat to compassionate providers who can treat both your body and mind, this is care designed around you and your life.

   Our evidence-based philosophy is focused on providing only the care you need, reducing your overall costs and exposure to unnecessary and expensive care. We use technology to simplify every aspect of getting care. And we think about all the details that make your experience better too, like calming offices, cozy cloth gowns, a friendly staff, appointments spent start to finish with your provider, and on-site lab services.

8. Is One Medical the same as insurance?

   One Medical is not insurance. We accept most major insurance plans as well as Medicare and bill for services through your insurance — just like a typical doctor's office. Check to see if your insurance works with One Medical. Since the list periodically changes, we encourage you to call us if you don’t see your plan or connect with your health plan directly.

   On a high-deductible health plan or don’t have insurance? We believe that quality healthcare should be accessible to everyone, so we also offer affordable options for working together.

   Want to discuss your options or learn more about how One Medical works with insurance? 

   Email admin@onemedical.com or call (212) 441-4383 to talk to a One Medical staff member.

9. How do I get care with One Medical?

   One Medical members and patients can book appointments at any of the offices across the US. We recommend checking with One Medical’s office prior to making an appointment to ensure your insurance plan is accepted at the office you plan to visit, as this might vary based on location.

   Learn more about One Medical office locations

   If you don’t have a One Medical location nearby, you can still benefit from a One Medical membership. You'll be able to get care right from your phone, 24/7, with on-demand care nationwide via Video Chat or Treat Me Now at no extra cost. And, if you travel to a city with a One Medical office, or if One Medical opens an office near you, you can book an appointment via the app to see one of our providers in person or via remote visit.

   Depending on your location, there may be a requirement that One Medical first see you over video (or in person) before One Medical can provide virtual care to you.

10. What services does One Medical offer?

    We’re a membership-based primary care practice that provides comprehensive care for your body and mind. In addition to preventive care, our providers can help you navigate any health issue, including illnesses and injuries, sleep problems, stress, sexual health, chronic conditions, mental health, sports medicine, and more. And if it turns out you need to see a specialist, we’ll help refer you to one near you. Learn more about our services.

11. Does One Medical offer pediatric care for my kids?

    Yes, One Medical offers Pediatric Services (newborn - 17 years old) in several of our office locations. Please visit our locations page to find out if we have a Pediatric office location near you.

12. I’m 65+ years old and on Medicare. Does One Medical have an offering for me?

    One Medical provides comprehensive primary care for seniors on Medicare. At this time, One Medical’s services are intended for individuals on Medicare who can receive care at one of our clinic locations. The virtual offering is not available to individuals on Medicare.

    Learn more about One Medical's primary care for seniors.

13. I only have Medicaid. Can I receive care from One Medical?

    Except for residents of Washington, D.C., One Medical cannot care for individuals only on Medicaid.