What is primary care?

Primary care services include promoting and supporting your overall health, administering preventive care services, counseling and educating you on health-related issues, and diagnosing and treating illnesses. Your primary care provider is your go-to resource for day-to-day health. They can also help you identify health conditions you may not have been aware of and manage those conditions through ongoing care. At One Medical Seniors, your health is our top priority. In order to help you thrive in every aspect of your life, our healthcare team and providers are committed to a comprehensive approach to your health. We’re here to listen, support, and find the best treatment plan for you.

What kinds of services does the One Medical Seniors team provide?

Your One Medical Seniors team is a group of healthcare professionals who provide team-based care in order to address every part of your health and wellbeing. We don’t just want to treat your symptoms. We aim to provide a comprehensive approach to your care. Your provider and your Health Coach work together to get to know you and what’s important in your health so you can get the most of your care with us inside and outside of the practice.

What is a Health Coach?

A Health Coach is a part of your care team. You and the Health Coach work together to get to know you and what’s important in your health so you can get the most of your care with us inside and outside of the practice. The Health Coach will be there throughout the entire visit so that when you leave, they can set proper expectations and follow up accordingly.

Do you accept my insurance?

We accept Original Medicare with or without most Medicare supplement plans. We also accept select Medicare Advantage plans. To see if we accept your specific insurance plan, contact our Patient Enrollment team at 855-977-0652 .

How can I book an appointment?

If you’re an existing One Medical Seniors patient, you can make an appointment by calling the Current Patients phone number on your practice’s location page. To get started as a new One Medical Seniors patient, find a location near you and call the Become a Patient phone number to schedule your first appointment. Or, you can fill out this online form and one of our Patient Enrollment Coordinators will contact you.

What if I need to schedule a visit after hours or over the weekend?

All One Medical Seniors practices are open Monday-Friday, and hours vary depending on the day. While we like to reserve a few dedicated hours throughout the week to coordinate with other doctors and specialists, as well as follow up with patients who require additional care, we are still available for our patients from 9 am to 5 pm during weekdays, should you need to give us a call. Current patients can call their practice at any time. A One Medical Seniors provider is available 24/7 for current patients via phone. We also offer same and next day appointments for current patients with acute needs

What do I need to bring to my first primary care visit?

When preparing for your first primary care visit at One Medical Seniors, make sure to bring the following health information: All of the medications you take (this is preferred to a medication list), including inhalers, injections, supplements and over-the-counter medications Any recent doctors’ notes or medical records you have The name of your last primary care provider Information on a recent hospitalization (if applicable) Your insurance card

Which One Medical Seniors doctors’ offices can I visit?

Due to our team-based approach to care, One Medical Seniors patients choose one office to have as their home office. Certain One Medical offices outside of your home office may be out of network or otherwise unavailable to you. Find a location near you and call the Become a Patient phone number to schedule your first appointment. Or, you can fill out this online form and one of our Patient Enrollment Coordinators will contact you.

Can I choose my One Medical Seniors provider?

If you are on Medicare with no secondary coverage, you can visit any One Medical Seniors provider. If you have a Medicare Advantage plan, check the list of insurances accepted by One Medical Seniors to make sure you are on a plan we accept within your area. If you are not currently on a plan we accept in your area, remember that the Medicare Annual Open Enrollment Period is your next opportunity to change your coverage.

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A doctor’s office for seniors on Medicare Surprise - Cotton Lane

Our Surprise - Cotton Lane office in Surprise, AZ is no ordinary doctor’s office. We serve adults 65+ on Medicare in the Greater Phoenix area including Sun City Grand, Waddell, Bumstead and Surprise. Our care model is centered around building a strong relationship between you and your care team — which includes your primary care provider, Health Coach, and other healthcare professionals. They partner with you, your family, your caregivers, and other specialists, to provide the best care possible.

And we’re not just here for when you’re sick or injured. We can also help you meet physical and mental health goals, manage chronic illnesses, and live a happier, healthier life. We want you to thrive in every aspect of your life, and we do that by taking a comprehensive approach to your health. We’re here to listen, support, and find the best care plan for you.

Community Events

Our team hosts a variety of senior health educational classes, as well as fun group activities at our practices. All events are free and open to the community. Please join us for one of our upcoming community events.

Patient portal

You can use One Medical Senior’s patient portal (“Chirp”) to communicate with your care team, schedule appointments, and access your record conveniently whenever you want. Click the button below to log in or to activate your Chirp account for the first time:

Go to Chirp for Phoenix

17014 W Bell Rd

Ste 100

Surprise , AZ 85374

Get Directions

Contact us:

Phone:	888-405-6396
Fax:	844-327-6864

Office Hours:

Mon–Fri: 8:30AM–12PM, 1PM–5PM
Sat–Sun: Closed

Information

Location

The Surprise - Cotton Lane practice is located in the plaza on the NE corner of Bell Rd and Cotton Lane. The site is to the east of the ACE Hardware.

Parking

There is a parking lot directly out front of the practice.

Become a patient

Interested in becoming a patient or learning more about One Medical? Give us a call at 480-712-8140 or click the button below.

Get started

Why you’ll love One Medical Seniors

A dedicated office to call home, built just for seniors
A dedicated care team specializing in care for people on Medicare
24/7 access to a primary care provider, available by phone
On-site labs for convenient, one-stop service
Coordination of care with hospitals, specialists and your loved ones
No additional cost beyond your regular co-pays

Sign up for updates

Current patients can get updates on events, care management, and general health information by text or email. Unsubscribe at any time.

Our services

Our care team can help with:

Preventive care

We help identify health issues early on and develop a treatment plan together. We diagnose and treat a wide spectrum of concerns, so you get the care you need, potentially skipping a trip to the ER or specialist visits.

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Chronic conditions

Chronic conditions like diabetes, hypertension, and dementia can be difficult to prevent and manage on your own. Your provider and care team will work with you to manage your condition, learning your unique goals and challenges so we can help you live your healthiest life.

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Acute conditions

Acute conditions such as the flu, sprains, skin issues and infections can come on suddenly and escalate rapidly. Staying in communication with your primary care provider can help you identify and treat these conditions quickly, so they don’t escalate into something more serious.

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Mental health

Your mental health is an important part of the full picture. Whether you’re caring for a loved one, dealing with loss, or coping with a new diagnosis, our behavioral health specialists can help you identify and manage areas of stress in the short-term, or refer you to a specialist for more in-depth counseling services.

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Providers

See all 2 providers

We’ll help you get the most out of your Medicare

Insurance can be tricky, but we’re here to help you get the best coverage from your plan. Medicare Plans we accept:

Aetna Medicare Advantage Plans
Alignment Healthcare Medicare Advantage Plans
Amerigroup Medicare Advantage Plans
Blue Cross Blue Shield of Arizona Medicare Advantage Plans
Cigna Medicare Advantage Plans
Devoted Health Medicare Advantage Plans
Humana Medicare Advantage Plans
UnitedHealthcare Medicare Advantage Plans
Wellcare Medicare Advantage Plans
Traditional Medicare with most supplement plans

Have questions about your eligibility? Call us at 480-712-8140 to learn more about which Medicare plans we accept.

FAQ

Primary care services include promoting and supporting your overall health, administering preventive care services, counseling and educating you on health-related issues, and diagnosing and treating illnesses. Your primary care provider is your go-to resource for day-to-day health. They can also help you identify health conditions you may not have been aware of and manage those conditions through ongoing care.
At One Medical Seniors, your health is our top priority. In order to help you thrive in every aspect of your life, our healthcare team and providers are committed to a comprehensive approach to your health. We’re here to listen, support, and find the best treatment plan for you.
Your One Medical Seniors team is a group of healthcare professionals who provide team-based care in order to address every part of your health and wellbeing. We don’t just want to treat your symptoms. We aim to provide a comprehensive approach to your care. Your provider and your Health Coach work together to get to know you and what’s important in your health so you can get the most of your care with us inside and outside of the practice.
A Health Coach is a part of your care team. You and the Health Coach work together to get to know you and what’s important in your health so you can get the most of your care with us inside and outside of the practice. The Health Coach will be there throughout the entire visit so that when you leave, they can set proper expectations and follow up accordingly.
If you’re an existing One Medical Seniors patient, you can make an appointment by calling the Current Patients phone number on your practice’s location page.
To get started as a new One Medical Seniors patient, find a location near you and call the Become a Patient phone number to schedule your first appointment. Or, you can fill out this online form and one of our Patient Enrollment Coordinators will contact you.
All One Medical Seniors practices are open Monday-Friday, and hours vary depending on the day. While we like to reserve a few dedicated hours throughout the week to coordinate with other doctors and specialists, as well as follow up with patients who require additional care, we are still available for our patients from 9 am to 5 pm during weekdays, should you need to give us a call.
Current patients can call their practice at any time. A One Medical Seniors provider is available 24/7 for current patients via phone. We also offer same and next day appointments for current patients with acute needs
When preparing for your first primary care visit at One Medical Seniors, make sure to bring the following health information:
All of the medications you take (this is preferred to a medication list), including inhalers, injections, supplements and over-the-counter medications
Any recent doctors’ notes or medical records you have
The name of your last primary care provider
Information on a recent hospitalization (if applicable)
Your insurance card
Due to our team-based approach to care, One Medical Seniors patients choose one office to have as their home office. Certain One Medical offices outside of your home office may be out of network or otherwise unavailable to you. Find a location near you and call the Become a Patient phone number to schedule your first appointment. Or, you can fill out this online form and one of our Patient Enrollment Coordinators will contact you.
If you are on Medicare with no secondary coverage, you can visit any One Medical Seniors provider. If you have a Medicare Advantage plan, check the list of insurances accepted by One Medical Seniors to make sure you are on a plan we accept within your area. If you are not currently on a plan we accept in your area, remember that the Medicare Annual Open Enrollment Period is your next opportunity to change your coverage.